We work hard to provide consistent, quality prints for our customers, however, if you're unhappy with the product you receive, please follow these instructions to return/receive a new product: Email us at Wabisabi.graphikk.goodies@gmail.com with;
Once we have received this email we will organise a replacement/refund for you if the order meets our user agreement/return policy. You may have to return the product back to WabiSabi Goodies.
Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed using our online system, it's immediately added to our production queue, and we can't edit or cancel it once it's been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains. We do not refund BYO or supplied garments, supplying garments to us is done at your own risk. Returns must also comply with our user agreement.
We do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print-ready' artwork, shipping or supplier stock delays or if the customer chooses the wrong garment size. Please note: sizing measurements online are within +-2cm—anything outside of this allowance is considered faulty. Print dimensions and print placement measurements are within +-2cm and anything outside of this can be considered faulty. Proof approval is important, and paying for an order is considered approval of the supplied proof.
Clients must ensure that the artwork, quantity and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.
The nature of print is that our processing, production and postage timeframes can vary, though we do our best to ensure the quickest turnaround on each order. In the unlikely event that there is an error due to the couriers that we use (Australia Post, Startrack, Toll Priority and Fastway) we cannot take responsibility, however, we may offer a partial refund on the order. If you order with express shipping and your location is rural, international or not covered by the Australia Post National Express Post Network, then we cannot take responsibility for shipping timeframes.
Please contact us so we can look after you, well before your due date. We want you to receive your garments on time and are only a phone call or an email away.
BYO supplied garments & apparel are supplied at the customer’s risk.
Please remember that if a print or production error occurs on BYO apparel, replacement items cannot be sourced by us & will not be reimbursed. If you have concerns regarding BYO apparel, it is suggested that you either supply extra garments for testing purposes, or instead choose items from available product range.
Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.
NOTE: ONLINE ORDERS OR ORDERS WHERE YOU UPLOAD YOUR OWN ARTWORK
WabiSabi Goodies takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
All orders placed over the phone, email or in-person are subject to the same return procedure and also the Proof Approval Disclaimer. Verbal agreement, payment of an invoice or emailing a reply with approval constitutes authority to proceed. Clients are requested to check thoroughly before approving.
We have taken the utmost care printing your artwork, however, we are not liable for client error. Due to the production process, colours, position, size & scale are indicative only.
Returns Policy
At WabiSabi Goodies, we strive to provide exceptional products that meet your expectations. We understand that sometimes a product may work out differently than planned. To ensure a smooth resolution process, we have updated our returns policy.
Instead of requiring you to return the product physically, we kindly ask that you email us at wabisabi.graphikk.goodies@gmail.com with the following information:
Once we receive your email, our dedicated team will carefully review the information provided. We genuinely value your feedback and want to work with you to find the best solution.
Depending on the circumstances, we may offer a replacement, a refund, or work with you to explore alternative options. Our goal is to ensure your satisfaction and make things right.
Please note that in certain cases, we may request that you return the product to WabiSabi Goodies. However, we will communicate this clearly and provide any necessary instructions.
We appreciate your understanding and cooperation in this updated returns process. Our commitment to your satisfaction remains unwavering, and we are here to assist you every step of the way.
Thank you for choosing WabiSabi Goodies. We look forward to resolving any concerns and continuing to provide you with outstanding products and services.
What Can Be Returned
Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed using our online system, it's immediately added to our production queue, and we can't edit or cancel it once it's been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains. We do not refund BYO or supplied garments; supplying garments to us is done at your own risk. Returns must also comply with our user agreement.
We do not refund or exchange for change of mind, approved proof errors, non-print-ready artwork errors, shipping or supplier stock delays, or if the customer chooses the wrong garment size. Please note that online sizing measurements are within +-2cm—anything outside this allowance is considered faulty. Print dimensions and placement measurements are within +-2cm, and anything outside of this can be considered faulty. Proof approval is important, and paying for an order is considered approval of the supplied proof.
Clients must ensure the artwork, quantity and shipping address are correct before payment. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.
Delivery Timeframes
The nature of print is that our processing, production and postage timeframes can vary, though we do our best to ensure the quickest turnaround on each order. In the unlikely event of an error due to the couriers that we use (Australia Post, Startrack, Toll Priority and Fastway), we cannot take responsibility. However, we may offer a partial refund on the order. If you order with express shipping and your location is rural, international or not covered by the Australia Post National Express Post Network, we cannot take responsibility for shipping timeframes.
Please contact us so we can look after you well before your due date. We want you to receive your garments on time and are only a phone call or an email away.
BYO & Supplied Garments
BYO-supplied garments & apparel are supplied at the customer’s risk.
Please remember that if a print or production error occurs on BYO apparel, replacement items cannot be sourced by us & will not be reimbursed. If you have concerns regarding BYO apparel, it is suggested that you either supply extra garments for testing purposes or choose items from the available product range instead.
Washing Instructions
Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly, please email us following our return instructions.
NOTE: ONLINE ORDERS OR ORDERS WHERE YOU UPLOAD YOUR OWN ARTWORK
WabiSabi Goodies takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
All orders placed over the phone, email or in-person are subject to the same return procedure and the Proof Approval Disclaimer. Verbal agreement, payment of an invoice or emailing a reply with approval constitutes authority to proceed. Clients are requested to check thoroughly before approval.
We have taken the utmost care printing your artwork. However, we are not liable for client error. Due to the production process, colours, position, size & scale are indicative only.
